Chapter 3. Rollout Products and Services with Moodle

Across an organization, there is a continual need for providing product knowledge internally and externally. Many layers of staff need to know the business products from various perspectives. In addition to the internal audiences, an organization's clients and product end users need to understand more about the product to use it effectively.

Moodle can be a key component in meeting the challenge of providing efficient and cost effective knowledge training to this diverse set of constituents. This chapter covers some of the techniques that you can employ to meet this business goal.

In this chapter, the reader shall:

  • Understand how to set up a Moodle course to cater for the wide range of roles which need product knowledge
  • Learn how to create terminology glossaries to help accustom the participants to the new key phrases
  • See how to organize a real-time role-playing chat between participants
  • Learn how to create a Product Knowledge Sheet database using Moodle and how to use this in the knowledge program
  • Use the Random Glossary Block to provide extra context to your course content

So let's get on with the show.

Tip

Using Moodle to support rolling out products and services

Developing and maintaining product knowledge is core to the success of a business in many departments but especially in sales and support. This chapter will focus on some techniques of using Moodle to help deliver product knowledge training and development of a product knowledge community.

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