PART I
Initiating Processes

Part I focuses on why we should modify project management best practices and apply them to maintenance so we can meet the driving interests of any CIO, IT director, or IT manager.

Chapter 1: Introduction

States the reason for the book, its format, and how to effectively use the book to achieve improvements in your company’s IT maintenance organization.

Chapter 2: Project Management Versus IT System Maintenance

Compares project management to maintenance. Project management delivers a product while maintenance delivers a service. Project management techniques do not easily apply and must be modified.

Chapter 3: Outsourcing: The New Challenge

States the current realities of outsourcing and shows how the contents of this book can help both executives, who are enticed by the promise of phenomenal cost savings, and employees, from directors on down, who are concerned over the loss of their jobs.