Writing

A Letter of Complaint

Task 13

Read the sample of a complaint letter and work in pairs to complete the sentences by translating the parts given in Chinese.

1.I bought____________________（一件羊毛衫）in your department store on Philip Street last weekend.

2.After washing it in cool water，the garment was stretched____________________（变形）.

3.I phoned____________________（部门经理）who was rather rude on Tuesday.

4.I could not get a replacement sweater as it was purchased____________________（降价时）.

5.I felt very upset，for I have been____________________（忠实顾客）of your store for many years.

6.I would be very satisfied if you would kindly replace the sweater or____________________（退款），whichever is more convenient.

Task 14

Write a letter of complaint according to your own design of work and check up your writing with your partner.