Who Kidnapped Excellence?

Acknowledgments

Galt House Hotel

Mitchells Family of Stores

Southwest Airlines

First Choice Home Medical

Baptist Hospital

Jack the Coffee Tastes Better When You Make It!

People and Companies Who ‘Get It’

Now ELEVATE Your Excellence!

Epilogue

11 What Every Leader Manager Supervisor and Employee Must Know About Excellence

10 Leadership Meets the Employees

9 Ownership Meets Poser

8 Communication Meets Miss Communication

7 Flexibility Meets N. Flexibility

6 Competency Meets N. Ept

5 Passion Meets N. Different

4 Below Average

3 Average and His Team Get to Work

2 The Demand for the Return of Excellence

1 Excellence Kidnapped

Note to the Reader

Introduction

Foreword

献辞

Who Kidnapped Excellence?

版权信息

封面

封面

版权信息

Who Kidnapped Excellence?

献辞

Foreword

Introduction

Note to the Reader

1 Excellence Kidnapped

2 The Demand for the Return of Excellence

3 Average and His Team Get to Work

4 Below Average

5 Passion Meets N. Different

6 Competency Meets N. Ept

7 Flexibility Meets N. Flexibility

8 Communication Meets Miss Communication

9 Ownership Meets Poser

10 Leadership Meets the Employees

11 What Every Leader Manager Supervisor and Employee Must Know About Excellence

Epilogue

Now ELEVATE Your Excellence!

People and Companies Who ‘Get It’

Jack the Coffee Tastes Better When You Make It!

Baptist Hospital

First Choice Home Medical

Southwest Airlines

Mitchells Family of Stores

Galt House Hotel

Acknowledgments